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Customer Care Officer - EDR

Apply now Job no: 494360
Work type: Full-time
Location: Sydney - CBD

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

About your new role:

The successful candidate will be responsible for managing a portfolio of disputes to work towards fair, practical and timely resolution of complaints made to external bodies, including the Australian Financial Complaints Authority (AFCA) and the Office of the Australian Information Commission (OAIC). 

Who you are:

In order to be successful in this role you will have:

  • Law degree or equivalent (desirable)
  • Minimum 3 years’ experience dealing within dispute resolution
  • Exceptional written communication skills
  • Knowledge of the Debt Collection Guidelines, National Credit Code, responsible lending obligations and the Privacy Act
  • An ability to critically assess each complaint and make recommendations on systems or process improvement to prevent recurrence
  • Available to work permanent full-time - Monday – Friday from 8:30 am to 5:00 pm

What we can offer you!

  • A competitive salary
  • Work/life balance
  • The chance to be part of an exciting period of significant growth and opportunity
  • Work for an employer committed to investment in its people, to support your growth within our business and beyond
  • Perks and discounts through our employee benefits platform
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • ‘Dress For Your Day’ from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group.

We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

If you are interested in the position, please submit a CV and Cover Letter outlining your suitability for the role.

Advertised: AUS Eastern Daylight Time
Applications close:

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