Customer Relationship Manager
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Job no: 495208
Work type: Full-time
Location: AU - Parramatta
Categories: Collections, Customer Service & Call Centre
- Parramatta CBD location – a short walk to the station, shops & eateries
- Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
- Full training provided + gain a nationally recognised Cert III in Financial Services
- Uncapped bonuses + 3 salary reviews in your first 18 months
About the role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.
What you’ll do
- Manage overdue accounts from leading Australian institutions
- Make and receive a high volume of calls
- Using databases and tools to locate and re-establish contact with customers
- Build trust and rapport while negotiating sustainable repayment solutions
- Handle objections and create positive outcomes for all parties
- Maintain adherence to industry regulations and compliance frameworks
What we offer
- 3 salary reviews in your first 18 months + earn uncapped monthly bonuses
- Hybrid work flexibility considered after 6 months (3 days office, 2 days WFH)
- Paid training + ongoing coaching and career progression pathways
- Certificate III in Financial Services on us
- Discounts and perks via our employee benefits platform
- Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
- Breakfast and fresh fruit in the office
- Paid volunteer days + option to purchase extra annual leave
- Regular team events + ‘Dress for Your Day’ culture
Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
- Excellent communication skills (verbal & written)
- Persistence and resilience in challenging conversations
- Natural flair for problem-solving
- Confidence with basic computer systems
- Share a passion for results in a fast-paced, target driven environment
- A willingness to learn, take feedback and grow
Essential: You must be available to work full-time, Monday–Friday, 8:30AM–5:00PM.
About Us
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Parramatta 2150
Advertised: AUS Eastern Standard Time
Applications close:
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