Get ahead at Credit Corp

• Traralgon location, on-site parking and close to local shops and eateries
• Hybrid WFH flexibility for work-life balance and no weekends
• No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services

About your new role
As an Account Representative, you’ll be at the frontline calling customers on behalf of our clients' overdue accounts. Your goal is to provide practical and varied repayment solutions to customers whose accounts are in arrears to get them back on track. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What your new job involves

• Manage outstanding accounts from clients across leading industries and institutions
• Make and receive a high volume of calls
• Collaborate with customers to find fair and sustainable repayment solutions
• Confidently navigate conversations, handling objections with patience and a problem-solving mindset
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• Hybrid work flexibility considered after 3 months (3 days office, 2 days WFH)
• Paid training + ongoing coaching and career progression pathways
• Certificate III in Financial Services on us
• Discounts and perks via our employee benefits platform
• Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture

Who you are
Want to start or grow your career in Financial Services? We don’t need you to have collections experience, most of our leaders started in this role! You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal & written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving
• Confidence with computer systems and agile to learn new ones
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: This is a permanent full-time (38 hours) position. Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM.

Midstate CreditCollect (MCC) is a leading provider of debt collection services and the largest collection agency in Regional Victoria and a part of Credit Corp Group. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. TRARALGON 3844