Get ahead at Credit Corp

Customer Service Officer | Makati City, Philippines

Start Your Career in Financial Services with Credit Corp

At Credit Corp, we're passionate about helping people achieve better financial outcomes. As a leading financial services company, we pride ourselves on delivering exceptional customer experiences while fostering a supportive, inclusive, and engaging workplace where our people can grow and succeed.

We're currently looking for a Customer Service Officer to join our growing team in Ayala, Makati City. If you're a people person who enjoys solving problems, building customer relationships, and making a positive impact every day, we'd love to hear from you.

This is an excellent opportunity to build a long-term career in the financial services industry while enjoying a competitive salary, outstanding benefits, and genuine career development opportunities.

What You'll Be Doing

As a Customer Service Officer, you will play a key role in delivering excellent customer experiences by:

• Managing a high volume of inbound and outbound customer calls
• Assisting customers with enquiries, applications, and account-related concerns
• Processing and managing documentation to ensure customer applications are complete and ready for assessment
• Supporting loan verification activities and identity checks
• Maintaining accurate customer records and case notes
• Meeting and exceeding customer service and quality standards
• Contributing to customer experience initiatives and continuous improvement activities
• Building positive customer relationships through professional and empathetic communication

What's in it for You?

Benefits & Perks

• Dayshift schedule
• Competitive salary plus performance-based incentives
• HMO coverage from Day 1
• Group Life Insurance
• Retirement Plan
• Holiday premium pay
• Free breakfast every working day
• Weekly fresh fruit program
• Ongoing training and professional development
• Supportive and collaborative team culture
• Clear career progression opportunities within the business

What We're Looking For

We're seeking customer-focused individuals who are eager to learn and grow in a fast-paced environment.

To be successful in this role, you'll have:

• Excellent verbal and written English communication skills
• Strong interpersonal skills and the ability to build rapport with customers
• A passion for delivering exceptional customer service
• Strong problem-solving and critical-thinking abilities
• High attention to detail and accuracy when handling documentation
• Ability to manage competing priorities in a fast-paced environment
• A positive attitude and willingness to learn
• Availability to work onsite at our Ayala, Makati office
• Flexibility to work on Philippine holidays (with premium pay)

Required Documents

Before joining, applicants must have:

• SSS Number
• PhilHealth Number
• Pag-IBIG Number
• TIN Number
• At least two (2) valid government-issued IDs

Why Join Credit Corp?

At Credit Corp, our people are at the heart of everything we do. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Whether you're looking to strengthen your customer service skills or launch a rewarding career in financial services, you'll find opportunities to learn, grow, and thrive with us.

Ready to Make an Impact?

If you're passionate about helping customers, enjoy meaningful conversations, and are looking for an exciting opportunity with a company that invests in its people, we'd love to hear from you.

Apply today and become part of the Credit Corp success story.