US Business Improvement & Technology Lead
Apply now
Job no: 495103
Work type: Full-time
Location: US - Salt Lake City
Categories: Operational Services
About the Role
As the Business Improvement & Technology Lead, you will partner with senior operational leaders and support units to deliver a program of measurable business improvement initiatives. This role requires a strong blend of operational expertise, process improvement, and technology leadership to enhance performance, productivity, and efficiency across the organization.
What’s in it for you?
- Impactful Work: Lead strategic projects that shape the future of our U.S. operations.
- Leadership Opportunity: Manage a team of Business Process Consultants and Analysts, fostering development and high performance.
- Innovation & Growth: Work on cutting-edge process and technology improvements in a dynamic, fast-paced environment.
- Collaborative Culture: Engage with senior management, IT, analytics, and operations teams to deliver meaningful change.
- Competitive Package: Attractive salary, benefits, and opportunities for career progression within a global organization.
Key Responsibilities
-
Operational Expertise: Act as a subject matter expert on Credit Corp Solutions’ processes, policies, and workflows.
-
Process & System Improvement: Lead the design, documentation, and implementation of business and process enhancements; oversee project management from initiation to delivery.
-
Issues & Opportunities Identification: Develop business cases for improvement initiatives and manage prioritization with senior leadership.
-
Relationship Building: Own relationships with technology and consulting suppliers; conduct performance reviews and manage budgets.
-
Team Leadership: Set team structure, KPIs, and development plans; recruit and coach high-performing team members.
-
Continuous Improvement: Monitor and refine implemented solutions to ensure sustained success.
What You Need to Succeed
- Education: Undergraduate degree in Business, IT, Finance, Commerce, Engineering, Accounting, or Analysis.
- Experience & Skills:
- Advanced knowledge of collection strategies and digital customer experience.
- Strong SQL skills and familiarity with omni-channel campaign strategies.
- Proven experience in project and change management.
- Excellent communication, leadership, and problem-solving skills.
- Ability to interpret large data sets and drive data-informed decisions.
- Personal Attributes: Resilient, organized, proactive, and able to work under pressure.
If you’re interested in the role and want to know more, please do not hesitate to contact Devin James at ext. 2696 or via email djames@creditcorponline.com
We look forward to hearing from you!
Advertised: US Mountain Standard Time
Applications close:
Back to search results Apply now Refer a friend
