Get ahead at Credit Corp

• Auckland CBD location, a short walk from Britomart Station and local shops and eateries
• Hybrid WFH flexibility for work-life balance and no weekends
• Dynamic and supportive team environment

Baycorp is a leading provider of credit and receivables management services in New Zealand and a part of Credit Corp Group. We believe in an ethical, collaborative approach to resolving debt to empower our customers to organise and control their finances.

About your new role:

As a Client Liaison Manager, you will be responsible for managing daily communications and client requirements, as well as leading and developing our Client Liaison Officers.

You will also be at the forefront of strengthening client relationships, and ensuring exceptional post-sales support is provided for both our internal and external stakeholders. Tasks will range from but are not limited to:

• Leading and performance management of team members ensuring activity levels and service quality is achieved
• Continued process improvement and innovation of business and operations methods
• Fostering client relationships
• Driving a team culture focused on knowledge sharing and teamwork achieving team targets and personal targets
• Interpreting and analysing different types of data to provide continuous success toward achieving business outcomes
• Ensure SLA’s relating to customer correspondence are achieved at all times

What we can offer you!

• Competitive bonus incentives
• Flexible hybrid work environment
• Continued support and coaching leading to growth towards opportunities and learning and development programs
• Perks and discounts through our employee benefits platform
• Wellbeing and health initiatives including 24hr wellbeing support with our EAP, breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire

Who you are:

• Excellent written and verbal communication skills
• Exceptional time management and organisational skills
• The ability to work well under pressure and adapt to changing client needs and groups
• Lateral thinking, problem solving and critical analysis skills
• Numerate with the ability to interpret large quantities of performance data  
• Excellent interpersonal and coaching skills, and the ability to relate to individuals with different learning styles
• Sound understanding of and experience in project management and change management
• Undergraduate qualifications in business, finance or management (or equivalent practical experience) highly desirable

Essential Criteria:

• Availability across the full business hours of Monday to Friday - 8:30AM – 5:00PM
• Must also be available to work permanent full time
• To apply for this opportunity, please submit your CV and Cover Letter.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.