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Workflow Team Leader

Apply now Job no: 493004
Work type: Full-time
Location: Sydney - CBD

About the Company

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. We’re are an ASX200 listed company with over 2000+ staff in multiple locations in Australia, New Zealand, USA and Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The Role and the Team

The Workflow Management team is a core business function that is instrumental in looking at the institutional debt we purchase and manage large datasets. Reporting directly to the workflow manager, you will be managing a team of workflow coordinators, meeting stakeholder requirements and KPIs and driving improvements to key processes. In addition your day to day tasks and responsibilities will include but not limited to;

Responsibilities:

  • Managing a team of client services and operational support service providers
  • Developing, coordinating & implementing processes and procedures to achieve optimal team performance against KPIs
  • Being the customer experience for internal and external stakeholders by liaising and communicating proactively
  • Understanding customer expectations, coordinate the workflow activities to meet their needs
  • Develop measures and controls for Workflow activities
  • Create and develop performance reports
  • Prioritising and escalating requests that need special attention
  • Working with the other teams to drive outcomes
  • Assisting with the continual improvement of processes and procedures relating to your team
  • Reviewing team’s deliverables, where applicable, to ensure accuracy and completion
  • Helping provisioning staff prioritise their workloads
  • Leading change initiatives to develop streamlined, risk minimising, time savings processes
  • Being the constructive influencer by being organised, proactive and reliable when it comes to following up information from internal and external sources

Skills and key requirements:

  • Minimum 3 years’ experience managing a team of at least 5 staff
  • Experience in identifying and implementing process improvements
  • Sound understanding of ITSM model
  • High level of both verbal and written communication
  • Extreme attention to detail
  • Fast learner, highly organised, reliable
  • Demonstrated ability to multitask and maintain a high workload
  • Ability to work and remain level-headed in a high paced environment
  • Ability to work independently and constructively with your larger team environment
  • Personal Integrity and strong work ethic
  • Proficient in Excel
  • Tertiary qualified in either management, finance, technology related disciplines preferable
  • SQL/SAS knowledge advantageous

Working in a fairly flat management structure you will get the opportunity to work with senior stakeholders and make an impact with the work you will be doing. If you’re looking for an opportunity to work for a financial service organisation which offers growth and development and has a great culture, then this is the role for you.

Even though technical skills are important in this role, we value an individual with the right attitude and behaviours who is happy to take on any challenge and open to feedback and coaching.

To apply for this opportunity, please submit your CV and Cover Letter

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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